RETURNS & REFUNDS POLICY
We stand behind every J-Clean product we sell. If it doesn't deliver the results we promise, we'll try our best to make it right.
7-DAY RETURN POLICY
Try any J-Clean product for 7 days. If it doesn't perform as described, send it back to us for a refund (customer will have to handle shipping label cost). We promise to only make premium and high quality products so hopefully this won't happen.
What's Covered
- Product doesn't work as described.
- Tool is uncomfortable to use
- Product has defect (leaking, cracked, etc.)
- You're not satisfied for any other reason.
What's Not Covered
- Products damaged through misuse or negligence.
HOW TO RETURN A PRODUCT
Step 1: Contact Us
Email support@jclean.shop with your order number and reason for return.
We'll troubleshoot with you first. Often, application technique adjustments solve the issue without needing a return.
Step 2: Pack and Ship
Pack the product securely. Print the return label we sent you and attach it to the package.
Drop it off at any USPS location or schedule a pickup.
Step 3: Receive Your Refund
Once we receive your return, your refund will be issued to your original payment method.
See the Refund Timeline below for processing times.
RETURNS WITHIN 7 DAYS
If you ordered the wrong product or want to try a different J-Clean tool, we can exchange it within 7 days.
Contact us and we'll send the correct product right away. Return the original product using the prepaid return label we provide.
DAMAGED OR DEFECTIVE PRODUCTS
If your product arrives damaged or has a manufacturing defect, we'll replace it immediately at no cost to you.
Contact us within 7 days of delivery and include photos of the damage or defect. We'll ship a replacement right away.
WHO PAYS SHIPPING?
For eligible returns and exchanges within the 7-day return period, we will handle the shipping.
You'll receive a prepaid return label.
REFUND TIMELINE
Once we receive your return, we process refunds within 7 days.
Depending on your bank or payment provider, it may take an additional 3 to 7 business days for the refund to appear in your account.
Total timeframe: approximately 1 to 2 weeks from the day you ship your return.
QUESTIONS ABOUT RETURNS?
Email: support@jclean.shop
Response time: Within 24 hours on business days