Shipping policy

Where we ship

United States (contiguous 48 states) — standard and expedited options.
Alaska, Hawaii, U.S. Territories, APO/FPO — limited services; see rates at checkout.
International — we currently ship to: [list countries or “paused for now”].
- Duties, taxes, and brokerage fees are paid by the recipient on delivery unless otherwise noted.

Orders placed Mon–Fri by [12:00 PM PT] ship within 3 business days; after the cut-off, next business day.
Weekend/holiday orders ship the next business day.
Pre-orders and backorders ship when inventory arrives (see “Pre-orders & split shipments”).

You’ll receive a confirmation email after checkout and a tracking email when your order departs.

Orders ship from our U.S. warehouse: [City, State].
Primary carriers: UPS, USPS, FedEx (determined by speed, weight, and destination).
P.O. Boxes/APO/FPO: shipped via USPS when available.

Estimates exclude carrier delays due to weather, peak seasons, or operational disruptions.

Real-time rates are shown at checkout based on weight and destination.
Free standard shipping on U.S. orders over $[X] (after discounts, before tax).
Expedited options (2-Day/Overnight) available at checkout where supported.

Some cleaners may be restricted to ground transport only (e.g., if classified as ORM-D/“Limited Quantity”). In such cases:

We’ll disable air/expedited options for affected carts.
Certain destinations (AK/HI/international) may be unavailable for those items.

We can edit/cancel orders until they’re picked (often within hours).
If you need a change, contact support@jclean.shop immediately with your order number and the correct address.
Once a label is created, we’re unable to modify the address; carrier reroutes are not guaranteed and may incur fees.

Damaged: contact us within 7 days of delivery with photos of the box, packing materials, and product.
Lost in transit: if tracking shows no movement for 7 business days (domestic) or 14 business days (international), we’ll file a claim and reship or refund.
Marked “Delivered” but not received:
1. check with household members/neighbors, and wait 3 business days (carriers sometimes scan early);
2. contact your local carrier office;
3. email us.
  We’ll assist with a claim, but please note we’re not liable for theft after delivery. Consider shipping to a secure address or using signature service.

For orders over $[250] (or at our discretion), we may add Signature Required at no extra cost to reduce theft risk.

Pre-orders: ship on/around the estimated date on the product page.
If your cart has in-stock and pre-order items, the order will ship together when all items are available.
- Want two shipments? Contact us; additional shipping charges may apply.

If a package is returned due to an incorrect address, failed delivery attempt, or refusal, we can reship (new shipping charge applies) or refund the product subtotal less shipping.
Shipping fees are non-refundable once a parcel is in transit.

Prices do not include import duties, VAT/GST, or brokerage fees unless stated.
These charges are collected by the carrier at delivery and are the customer’s responsibility.

Questions about shipping or a specific order?
Email: support@jclean.shop • Contact page: /pages/contact-us